Refund and Return Policy
At [Your Company Name], we are committed to providing high-quality containers and exceptional customer service. We understand that sometimes issues may arise, and we aim to make the refund and return process as fair, transparent, and hassle-free as possible.
Return Policy
Due to the size and nature of our products, returns are handled with specific terms:
Standard Containers (new or used) can be returned within 7 days of delivery if they are unused and in the same condition as delivered.
Customized Containers are non-returnable as they are built or modified according to your unique specifications.
The container must be returned in its original state without any structural damage, alterations, or internal fittings unless agreed upon in writing.
All return requests must be made in writing via email to [Your Support Email] within 7 days of delivery. You must include your order number, photos of the container, and a clear reason for the return.
Refund Eligibility
Refunds will be processed under the following conditions:
A full refund (excluding delivery charges) will be issued if the return is approved and the container is received back in acceptable condition.
If the container is damaged, used, or altered after delivery, a partial refund may be issued depending on the condition.
For cancellations made before dispatch, a full refund will be granted, minus any administrative or processing fees.
Refunds will be made using the original method of payment and may take 7–14 business days to reflect in your account.
Non-Refundable Items
Custom-built or modified containers
Delivery and pickup charges
Any fees related to permits, crane usage, or on-site modifications
Late return penalties or damage costs
Damaged or Incorrect Deliveries
If you receive a container that is damaged during transport or does not match your confirmed order, please contact us immediately within 48 hours of delivery. Our team will arrange for inspection and, if applicable, a replacement or refund at no extra cost to you.
Return Logistics
Customers are responsible for organizing and covering the return shipping cost, unless the return is due to our error or a defective product. We can assist in scheduling pickup through our logistics partners at competitive rates.
Need Help?
For questions or concerns about your return or refund, please contact our support team:
📧 Email: [Your Support Email]
📞 Phone: [Your Contact Number]
🕘 Support Hours: Mon–Sat, 9:00 AM – 6:00 PM
We strive to build long-term relationships with our clients by ensuring a fair and responsible policy for refunds and returns. Thank you for choosing [Your Company Name].